The Premier Anti-Aging Group (hereinafter the “Group”), based on our management philosophy of "Forever vivid. Untether time.", aim to create a sustainable society where every individual can shine forever, free from preconceived notions of age. To realize this philosophy, it is essential that each employee live a life in which they can feel healthy and happy both physically and mentally.
While we value building strong relationships of trust with our customers, we also consider it our important responsibility to protect the dignity and safety of our employees and business partners (hereinafter the “employees, etc.”). We have therefore established a basic policy regarding how to respond in the unlikely event that we determine that the working environment of employees, etc. is being harmed due to socially inappropriate behavior by a customer, as well as how to prevent such behavior. The Group responds in good faith to legitimate opinions and requests, while at the same time taking a firm stance against complaints and behavior that deviates from socially accepted standards and harms the physical and mental health of employees, etc. and their working environment.
Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countering Customer Harassment," the following acts are defined as customer harassment.
"Complaints or behavior from customers where, in light of the validity of the content of the demands of said complaints or behavior, the means or manner of realizing said demands are inappropriate according to social standards, and said means or manner harm the working environment of employees, etc."
- Unfair demands for product exchange, compensation, refunds, apologies, etc.
- Persistent behavior such as prolonged detention, repeated demands, and staying put
- Physical and mental attacks such as verbal abuse, intimidating behavior, threats, and demands to kneel down
- Discriminatory or sexual remarks or attacks on employees
- Defamation on social media or the internet
- We take customer feedback seriously and base our discussions on rational and reasonable consideration
- However, if we determine the demands or behavior fall under customer harassment, we may suspend or refuse further response
- We will take firm action against particularly malicious behavior, taking legal action including cooperating with the police and lawyers
- Clarifying the company's stance through this policy and raising awareness among employees, etc. of the Group
- Providing correct knowledge and awareness regarding customer harassment
- Establishment of a consultation and response system in the event of customer harassment
